Employee Motivation and Team Building

18 important questions on Employee Motivation and Team Building

What are the 4 types of payment systems?

1. Piece rates: Pay for each unit of output produced by an employee, common in manufacturing industries, little security, bad for quality, resist change
2. Time rates: Paid for how long you work, common in retail, higher quality, less security
3. Salary: flexible, open to change, no incentives
4. Fringe benefits: e.g. company cars, discounts, etc.

What are the 4 types of incentive schemes?

1. Bonuses: + recognises contribution, - may cause conflict between coworkers
2. PRP (performance-related pay): - doesn't promote teamwork, - may cause conflict between employee and manager on how big the reward should be
3. Profit sharing: Distributing part of the profit over employees, + promotes working together
4. Share ownership: Shares given to employees, + incentives for executives

What is Taylor's theory of scientific management?

1. Managers should evaluate tasks and find the quickest way to do them
2. Skills of the employees should be matched to the task
3. Workers should be supervised and controlled
4. Efficient production (eliminate waste)
5. Financial rewards for efficiently working employees
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What are the problems with Taylor's Theory of Scientific Management?

1. It ignores differences between workers, due to his scientific approach
2. Treats workers as machines
3. Ignores personal and social needs of individuals
4. Reduces quality of output as workers are incentivised to work as quickly as possible

What is Mayo's theory of human relations?

1. Importance of teamwork
2. Need for managers to show interest in workers' opinions, values and effort
3. If managers actually communicate and show interest in employees, productivity actually increases

What is the Hawthorne effect?

That when managers communicate and show interest in their employees, the productivity actually goes up.

What is Maslow's theory of the hierarchy of needs?

In order for an employee to be motivated, all needs in the hierarchy of needs should be fulfilled.
1. Needs sufficient pay to fulfil psychological needs
2. Non-financial rewards such as recognition to boost self-esteem and developing skills

What are the problems with Maslow's theory?

1. Generalisation about levels, some might deem one level higher than the other
2. Finding matching rewards for every employee is very time consuming

What are the levels in Maslow's pyramid of needs?

1. Physiological needs (food, warmth, etc.) --- Basic needs
2. Safety needs (security and safety) --- Basic needs
3. Belongingness and love needs (friends, etc.) --- Psychological needs
4. Esteem needs (feeling accomplished) --- Psychological needs
5. Self-actualisation (achieving one's full potential) --- Self-fulfilment needs

What are the problems with Herzberg's two-factor theory?

1. Research indicates that it is not applicable to every business
2. Low-skilled jobs cannot be enriched and workers do not seek advancement or responsibility

What are McGregor's theory X and Y?

X: Workers dislike work, will work well in a controlled environment due to little ambition and no desire for responsibility. --> managers making decisions and employees following orders. Like Taylor's theory.
Y: Employees accept responsibility and work toward the goals of the organisation and personal goals. Like Mayo's theory.
McGregor: Y is the one to follow but everyone follows X

What are the 3 types of firms?

1. Type J (lifetime employment, collective handling, holistic concern for employees, Japan)
2. Type A (importance to short-term promotion, segmented concern, America) 
3. Type Z (Combination of A and J)

What is Ouchi's theory Z?

The idea that a Type Z firm is how firms in America should actually operate

What is the common misconception about negative reinforcement?

That it is the same as punishment. This is false however, it is also reinforcement, in the sense that a bad thing is taken away to strengthen desired behaviour.

What is job enrichment?

Motivating employees by giving them more responsibility and variety with tasks they undertake.

What is job enlargement?

The assigning of additional tasks to an employee, to make their work feel valued. Leads to job enrichment.

What is part-time work?

Permanent employment where employees work less than a standard work week.

What are the (dis)advantages of telecommuting (working from home)?

+ Increased productivity, lower travel costs, decreased air pollution, etc.
- Isolation, distractions, managers have more difficulty monitoring the workers

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