Creating a flexible organisation

13 important questions on Creating a flexible organisation

What is an organisation chart?

A chart that represents the positions and relationships within an organisation. Shows the chain of command.

What is the advantage of job specialisation?

With a big project, it can be split up, causing people to specialise at one part of the job and become highly effective at that part, causing productivity to go up.

What is the disadvantage of job specialisation?

People can get easily bored of doing the same task over and over again, which can lead to low morale and higher absenteeism, etc.
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What is job rotation?

When employees are being systematically moved from one job to another. If done well, this can help them stay interested and motivated.

Based on which aspects can jobs be grouped in departmentalisation?

1. Function - same job activities
2. Product - relate to particular products/services
3. Location - relates to the geographical area (mostly found in international firms)
4. Customer - relate to needs of various customer populations
5. Combination of bases - a combination of a few of the above

What is the difference between a centralised and a decentralised organisation?

A decentralised organisation is an organisation where authority is spread in different levels, while in a centralised organisation, power lies at the top levels.

What is the span of management/control?

Refers to the number of workers who report directly to one manager. Wide means many, narrow when only a few do.

When should a narrow span of management be upheld?

When workers are located far from each other, when there is a need for intense contact with the manager and when problems arise quickly.

When should a wide span of management be upheld?

When both parties are competent, when the organisation has very strict operating procedures and very low rate of problems.

What is organisational height?

The number of management levels in a firm. When the span is narrow, there are more levels necessary, making the height tall, with a wide span, it becomes more flat since less levels are needed.

What 2 types of organisational structure are there?

1. Line structure - where the chain of command goes directly from a person to another through the levels in the organisation.
2. Line-and-staff structure - Follows the line structure, but line managers also get help from staff managers that provide expertise and support.

What are the 3 layers of culture?

1. Features that distinguish cultures (e.g. artefacts, goods and institutions, etc.)
2. Moral compass of right and wrong
3. Basic assumption to solve problems together, differs per group

What is an informal organisation?

Behaviour and interaction that comes from personal relationships rather than official.

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