Distribution and Pricing: Right product, right person, right place, right price

25 important questions on Distribution and Pricing: Right product, right person, right place, right price

What is a distribution strategy?

A plan for delivering the right product to the right person at the right place and at the right time

What is a channel of distribution?

The network of organisations and processes that links producers to consumers, basically the path that the product takes from producer to consumer

What is physical distribution?

The actual, physical movement of products along the distribution pathway
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What is a direct channel?

A distribution process that links the producer and the customer with no intermediaries. e.g. self-made honey sold at a stand next to the street.

What are channel intermediaries?

Distribution organisation (middlemen) that facilitate the movement of products from producer to consumer. E.g. Calve sells to Albert Heijn, who sells to the consumer

In what ways do distributors add value to a product?

1. Form - turning inputs into finished products. E.g. sugar and water to juice
2. Time - making products available at convenient times for consumers. E.g. vending machine
3. Place - providing right product at right place. E.g. gas station at bottom of freeway or ATM in shopping mall
4. Ownership - making it easier for consumers to actually possess stuff they purchase. E.g. TV installation, providing credit, etc.
5. Information - providing helpful information. E.g. salesperson in shop
6. Service - providing fast, friendly and personalised service. E.g. placing special order for you, etc.

What are independent wholesaling businesses?

Independent distributors that buy products from a range of different businesses and sell those products to a range of different customers

What 2 types of independent wholesalers are there?

1. Merchant wholesalers - take legal possession or title of the goods they distribute
2. Agents/brokers - do not take title of goods, even though they may take physical possession on a temporary basis before distribution, e.g. real estate agents

What are the 2 types of merchant wholesalers?

1. Full-service merchant wholesalers - provide complete array of services to the retailers or business users who typically purchase their goods, this includes warehousing, shipping, product repairs, etc.
2. Limited-service merchant wholesalers - same as 1 but less services. e.g. might warehouse but not ship

What are the 3 types of limited-service merchant wholesalers?

1. Drop Shippers - take legal title of merchandise, but never physically process it. They only organise and facilitate product shipments from producer to customers. e.g. timber shipping, Amazon shipping, etc.
2. Cash and Carry Wholesalers - service customers who are too smal to merit in-person sales calls from wholesaler reps. Customers must get the products themselves. E.g. Costco, Makro
3. Truck Jobbers - work with perishable goods (bread, etc.), drive their products to customers (usually small grocery stores)

What is multi-channel retailing?

Providing multiple distribution channels for consumer to buy a product. E.g. Coca Cola in store and vending machine

What are the 3 distribution strategies for store retailers?

1. Intensive distribution - placing your products in as many stores as possible. Especially handy for low-cost convenience goods for which customers won't travel far. E.g. candy bars, magazines
2. Selective distribution - placing product only with preferred retailers. Works best for medium- to higher-priced products
3. exclusive distribution - establishing only 1 retailer in a given area. E.g. top-end cars

What is the wheel of retailing?

Distribution theory that suggests that retail firms and retail categories become more upscale as they go through their life cycles. E.g. store starts out with low budget and only sells cheap things, at it takes off moves on to higher-priced products, making it vulnerable to low-cost companies again

What are the 4 theories for nonstore retailers?

1. Online retailing -  selling online
2. Direct response retailing - catalogs, advertising, telemarketing, etc. Meant to elicit direct consumer sales.
3. Direct selling - selling directly to customers in their homes/workspaces.
4. Vending - vending machines that keep expanding in products they offer

What are the 2 downsides to online retailing?

1. Product delivery has to be arranged, may take a few days
2. Security on the web is crackable

What is multi-level marketing?

Direct selling strategy that involves hiring independent contractors to sell products to their personal network of friends and colleagues and recruit new salespeople in return for a percentage of their commissions.

What is the supply chain?

All organisations, processes, and activities involved in the flow of goods from the raw materials to the final customer.

What is supply chain management?

Planning and coordinating the movement of products along the supply chain, from the raw materials to the final consumers

What is vendor-managed inventory?

Strategy that allows suppliers to determine buyer needs and automatically ship the product.

What are the key management decisions in Supply Chain Management?

1. Warehousing - how many, where should they be
2. Materials handling - how to move products within facilities, how to balance efficiency with effectiveness
3. Inventory control - how much should we hold, how should we store it
4. Order processing - how to manage incoming and outgoing orders
5. Customer service - how can we reduce waiting times and facilitate interactions
6. Transportation - how can we move products most efficiently
7. Security - how to keep products safe from accidents

What are the 4 common pricing strategies?

1. Building profitability - either expressed as Return of Investment or Return of Sales. Positive difference between revenue and costs
2. Boosting volume -  usually expressed in market share
3. Matching the competition - set prices based on what the others are doing to eliminate price factor in customer choice.
4. Creating prestige - use price to send consumers message about high quality/exclusivity of product

What is skimming pricing?

Subset of prestige pricing, aims to maximise profitability by offering new product at premium price. Used to get the big spenders before introducing cheaper product to get to the small spenders. e.g. introduction of expensive ipod, than introduction of cheaper ipod shuffle

What is breakeven analysis?

A process of determining the number of units a firm must sell to cover all costs

What is the breakeven equation?

Breakeven point = TFC (total fixed costs) / Price per unit - VC (variable costs per unit)

What are the 2 key considerations of consumer pricing perception?

1. Price-quality relationships
2. Odd pricing - ending prices in numbers below even dollars and cents in order to create perception of greater value. e.g. 99,99 instead of 100

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