Introduction to Human Resource Management - Employee Journey (& HR processes) - Performance management
17 important questions on Introduction to Human Resource Management - Employee Journey (& HR processes) - Performance management
What is a performance evaluation system?
systematic= formal proccedure
Why is a systematic performance evaluation system implemented?
- To encourage positive performance behavior.
- To satisfy employee curiosity as to how well they are performing in their job
- Can be used as a tool to develop employees
- Can provide a basis for pay raises, promotions and legal discriplinary actions.
The steps in designing a performance appraisal system are?
- Determine how often performance appraisals should be given.
- Determine how much time you need for the span of control
- Setting the goals
- Formal process.
- Should be tied to the job description.
- Using multiple evaluaters is often best
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What are the advantages and disadvantages of giving an evaluation twice per year?
Disadvantage: It's time consumming for a manager to write evaluations and discuss it with each employee.
What do you call the number of employees who report to directly to a manager of leader?
What is the 360 performance appraisal? Name 1 disadvantage.
Disadvantage: can be time consuming for HR-professional
What are Appraisal System Errors?
- Helo effect
- Validity issues
- Reliability
- Acceptability
- Specificity
What is the helo effect?
- When source rates 1 aspect high an therefore feels all ratings are high.
- Mistake in rating when we compare employees to each other
- Unconfortable to rate an someone low.
What are Validity issues?
It should be based on responsibilities and skill of the job.
What are the 8 legal considerations of a Perfomance appraisal?
- All agencies required to create performance review systems
- Appraisal system would encourage employee participation in establishing the performance standards they will be rated against
- Critical elements of the job must be in writing
- Employees must be advised of the critical elements when hired
- The system must be based exclusively on the actual performance and critical elements of the job
- Conducted and recorded at least once a year
- Training must be offered for all personal giving appraisals
- Must provide info that can be used for decision making such as pay decision and promotion decisions
What considerations should be met when developing the performance appraisal? (the legal considerations)
- Performance standards should be developed using the job snalysis and should change as the job changes
- Provide the employee with a copy of the evaluation when they begin working for the organization, and even consider having the employees sign off, saying they have received it.
- All raters and appraisers should be trained
- When rating, examples of observable behaviour should be given
- A formal process should be developed in the event an employee disagrees with a performance review
What are considerd sources of Performance evaluations?
- Managers/ Supervisor
- Self
- Peer
- Customer
- Subordinate
What are the advantages and diadvantages of the evaluation source: Managers?
- Usually has extensive knowledge of employee performance and abilities
Disadvangtage:
- Bias
- Favortism
What are the advantages and diadvantages of the evaluation source: Self
- Self- analysis can help with employee growth
Disadvantages:
- In employee's interest to inflate his/her own ratings
What are the advantages and diadvantages of the evaluation source:
Peer?
- Works well when the supervisor doesn't always directly observe the employee
- Can bring a different perspective, since peers know the job well
Disadvantages:
- Relationships can create bias in the review
- If confidential, may create mistrust within the organization
- If evaluation are tied to pay, this can put both the employee and the peer in an awkward situation
What are the advantages and diadvantages of the evaluation source:
Customer?
- Customer often have the best view of employee behavior
- Can enhance long-term relationships with the customer by asking for feedback
- Data garnered can include how well the managers treats employee
Disadvantages:
- Can be expensive to obtain this feedback
- Possible bias
What are the advantages and diadvantages of the evaluation source:
Subordinate?
- Data garnered can include how well the manager treats employees
- Can determine if employees feel there is favoritism
- Can be used as a self-development tool for managers
Disadvantages:
- Rating inflation
- Subordinates may not understand the "big picture" and rate low as a result
- If confidential, may create mistrust
- If nothing changes despite the evaluation, could create motivational issues among employees
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
