Managing Quality
19 important questions on Managing Quality
The American Society for Quality recognizes this dichotomy in its two-prat definition of quality what are those two?
2) a product or service that is free of deficiencies [the conformance perspective]
What is the value perspective?
What are the eight dimensions on which users evaluate the quality of a product or service? (P-F-R-D-C-A-S-P)
- Performance
- Features
- Reliability
- Durability
- Conformance
- Aesthetics
- Serviceability
- Perceived quality
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What are internal failure costs?
What are external failure costs?
What are appraisal costs?
What is the total cost of quality curve?
What are prevential costs?
To fully address both the value and the conformance perspectives on quality organizations must what are those four?
2) develop products and services that will meet the users' requirements.
3) put in place business processes capable of meeting the specifications driven by the users' requirements
4) verify that the business processes are indeed meeting the specifications
What is Total quality management (TQM)?
What is continuous improvement?
What is total quality management (TQM)?
What is employee empowerment?
What is quality assurance?
What is Quality function deployment (QFD)?
What are control charts?
What is strategic quality plan?
What is ISO 9000?
What are control limits, and how is it calculated?
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