Coordination and control systems
7 important questions on Coordination and control systems
What are coordination and control systems?
What are the two concepts for coordination and control systems?
- Formalization: degree of specification of rules
- Centralization: degree to which control is hierarchical (high levels of parameters of C-structure)
What are the four forms of organisation?
Machine: functional structure
Market: divisional structure
Clan/ mosaic: matrix structure
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What critique is offered to burton's approach?
What are the basic premises of NCO/NCW?
- When units are able to share information with each other throughout the
organization
- And are able to comprehend (make sense of) the information they share
and receive
- Units are able to increase “situational awareness” of a difficult situation
- And attain “self-synchronization”
What does NCO/NCW cause?
Creating endless linkages between units increases
- Information overload
- “tight coupling” (Perrow, 1987), large dependence, between units
(Bezooijen & Kramer, 2016)
- Which results in operational issues
What are the four forms of knowledge and info systems?
Data driven: easily understandable, but high volume
People driven: vital information difficult to codify and formalize, face-to-face
Relationship driven: integrate hard and soft data (B&O name CRM-systems as
an example).
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