Summary: Iss

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  • Lesson 1

    This is a preview. There are 18 more flashcards available for chapter 01/12/2019
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  • Chief Information Officer

    Head of Information Technology; the highest IT executive or manager in a firm or business unit.
  • Intellectual alignment (Business-IT strategy alignment)

    The degree business strategy supports / and is supported, by the IT strategy.
  • IT alignment (IT strategy - IT infrastructure & process alignment)

    The degree to which the higher level, externally focused IT strategies are aligned with the lower level, internally focused IT infrastructure and processes.
  • Operational alignment (Organizational infrastructure & processes - IT infrastructure & processes alignment)

    The lower level, internally focused operational level of alignment deals with how the business infrastructure and processes align with the IT infrastructure and processes.
  • Organizational culture misfit

    Organizational culture misfits occur when the enterprise system requires ways of operating that contravene organizational norms.
  • Lesson 2

    This is a preview. There are 31 more flashcards available for chapter 02/12/2019
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  • Dimensions of business competence

    • Organization-specific knowledge/skills
    • Interpersonal & management knowledge/skills
  • Interpersonal & management knowledge consists of

    • Knowledge networking
    • Interpersonal communication
    • Leadership
  • Lesson 3

    This is a preview. There are 27 more flashcards available for chapter 03/12/2019
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  • Objectives of chargeback systems

    1. Cost recovery
    2. Resource allocation
    3. Efficient utilization of IT resources
    4. IT performance evaluation
    5. IT planning assistance
    6. Increase user awareness / involvement
    7. Increase IT staff awareness
  • Efficient utilization of IT resources

    • Ensure that BU does not waste money on unnecessary IT services.
    • Ensure that BUs and users get the most out of IT resources they have.
  • Types of chargeback systems

    • Cost recovery-average cost pricing
    • Cost recovery-standard cost pricing
    • Cost recovery-flexible pricing
    • Profit center-fixed pricing
    • Profit center-market-based-pricing

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