Summary: Iss
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Lesson 1
This is a preview. There are 18 more flashcards available for chapter 01/12/2019
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Chief Information Officer
Head of Information Technology; the highest IT executive or manager in a firm or business unit. -
Intellectual alignment (Business-IT strategy alignment)
The degree business strategy supports / and is supported, by the IT strategy. -
IT alignment (IT strategy - IT infrastructure & process alignment)
The degree to which the higher level, externally focused IT strategies are aligned with the lower level, internally focused IT infrastructure and processes. -
Operational alignment (Organizational infrastructure & processes - IT infrastructure & processes alignment)
The lower level, internally focused operational level of alignment deals with how the business infrastructure and processes align with the IT infrastructure and processes. -
Organizational culture misfit
Organizational culture misfits occur when the enterprise system requires ways of operating that contravene organizational norms. -
Lesson 2
This is a preview. There are 31 more flashcards available for chapter 02/12/2019
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Dimensions of business competence
- Organization-specific knowledge/skills
- Interpersonal & management knowledge/skills
- Organization-specific knowledge/skills
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Interpersonal & management knowledge consists of
- Knowledge networking
- Interpersonal communication
- Leadership
- Knowledge networking
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Lesson 3
This is a preview. There are 27 more flashcards available for chapter 03/12/2019
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Objectives of chargeback systems
- Cost recovery
- Resource allocation
- Efficient utilization of IT resources
- IT performance evaluation
- IT planning assistance
- Increase user awareness / involvement
- Increase IT staff awareness
- Cost recovery
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Efficient utilization of IT resources
- Ensure that BU does not waste money on unnecessary IT services.
- Ensure that BUs and users get the most out of IT resources they have.
- Ensure that BU does not waste money on unnecessary IT services.
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Types of chargeback systems
- Cost recovery-average cost pricing
- Cost recovery-standard cost pricing
- Cost recovery-flexible pricing
- Profit center-fixed pricing
- Profit center-market-based-pricing
- Cost recovery-average cost pricing
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