Usability testing - Communicate Results and Findings - Usability Findings
7 important questions on Usability testing - Communicate Results and Findings - Usability Findings
What s a usability finding'?
A usability finding is a result from a usability evaluation that identifies some important issue, problem, or opportunity.
Why are positive findings important?
- They make it easier to sell the need for correcting usability problems by giving a balanced view
- They communicate to the development team which features should not be modified or deleted
- It enables a complete view of usability to be obtained.
What should be included when writing a usability test report?
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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From which point of view are the moderator and observer rating the findings?
Sometimes, the severity ratings are allocated in cooperation with a domain expert.
Name the typical classification for findings.
- Usability problem; each usability problem must have a severity rating as described in the following note.
- Positive finding; works well. This approach can be recommended.
- Good idea; a suggestion from a test participant that could lead to a significant improvement of the user experience
- Functional problem; defect.
What are the typical severity ratings of usability problems?
- Minor; minor dissatisfaction, noticeable delays, or superficial difficulties.
- Major: substantial delays; or moderate dissatisfaction
- Critical; test participants gave up. Showstopper, substantial dissatisfaction or minor financial damage to user.
- Catastrophic; existential threat. Potentially life-threatening, bodily harm or substantial financial damage.
What are the parameters influencing severity ratings?
- Frequency: How often does the usability problem occur?
- Impact: How badly does it hurt the user and the user's environment when the usability problem occurs?
- Persistence: How quickly will users learn to avoid the usability problem?
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
