Service Portfolio Management - The Service Portfolio

3 important questions on Service Portfolio Management - The Service Portfolio

Under what circumstances would a service enter the pipeline?

- A customer requests a new service

- A new opportunity has been identified by the service provider's strategy

- A business opportunity has been identified by a customer that will require an IT service

- A business outcome is under-served by current services

- A new technology is available and has the potential to create new business opportunities

- Service management processes identify a better solution to the services that are currently offered

- CSI processes identify a gap in the current service portfolio

Service Portfolio: Inhoud/Doel Dienstenportefeuille


Opportunity
Waardevoorstel
Ondersteunde bedrijfsresultaten
Business cases
Prioriteiten
Risico's
Aanbod en pakketten (vraagbeheersing)
Vereiste investeringen
Lopende kosten en prijszetting (investeringsgedreven)

What is a CMS?

Configuration management system: a set of tools and databases that stores configuration records throughout their lifecycle

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