ICTs and knowledge in organizations; practice-based perspective

10 important questions on ICTs and knowledge in organizations; practice-based perspective

What topics are discussed in lecture 12? (6)

- ICTs and knowledge in organizations; practice-based (duality)
- Network based approach- yellow pages- Guruscans and databases
- Issues of trust
Reflection from a critical perspective-Collaboration based approach: a social- constructivist perspective;
-Baralou and Tsoukas (2014)
- Crowd-based approach

What are the three roles for ICT?

1 Network based approach; mapping expertise (Guruscan), transactive memory systems
2 Collaboration based approach; use of ICT as tools to facilitate ICT-based communication and knowledge sharing
3 Crowd-based approach; ICT to facilitate sourcing of knowledge outside the organization

What is a transactive memory system?

Knowledge relating to the distribution of expertise within teams whereby team members have an understanding of who possesses what specialist knowledge
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What are the advantages of ICT supporting transactive memory systems? (TMS) (4)

- Digital version of ' yellow pages'
- Quick
- Becoming more common to have a digital/ online profile
- More easy to update by means of technology

What are the disadvantages of ICT supporting transactive memory systems? (TMS) (3)

- Requires frequent updating
- Safer to ask face-to-face
- Perhaps not 'valid' info

What can you say about ICT and developing trust? (3)

- Face to face leads to more trust
- Others say different media also lead to more trust
- However trust is more fragile in virtual teams

Waar gaat Trusson et al. (2014) over, wat is zijn critical discourse analysis en en wat is zijn kritiek erop?

- Een studie over incident management knowledge sharing processen met het gebruik van ict wat zorgt voor knowledge input en output van werknemers.
- Critical discourse analysis: theory for adressing social issues through analysing the language that is shaped by that society, with a particular focus on power and dominance
- Kritiek; zorgt ervoor dat de ongelijke powerverdeling tussen management en werkers blijft bestaan- managers gebruiken blijkbaar een discourse die deze ongelijke verdeling van macht accepteert.

What are the objectivist perspective (4) and practice-based perspective (2) on ICT enabled KM?

Scheme

ICT to support dialogue and conversation in knowledge creation; How does social media empower workers through creating opportunities to participate in dialogue/ discussion and share knowledge; Name 5 of these ways to this;

- Visibility of content makes it easier for people to join
- Via info on social media people can make new info
- Stretch geographic boundaries
- It could go from organizational use to public use
- Big amounts of low quality data from outside organization

Crowd-based approach; what is crowd-sourcing and why would a company do it (1 reason)?

Crowd-sourcing; a company/organization takes a function once performed by employees and outsourcing it to an undefined network of people in the form of an open call.

This is done because it is assumed that the crowd knows more than a few experts

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