Race without a Finish Line

19 important questions on Race without a Finish Line

What is the focus of TQM organizations?

On knowing the needs and wants of customer, and on building capabilities to fulfill those needs and wants

What is the relation between lean production and TQM?

They are overlapping and mutually dependent

When you think of a company as a pipeline, what is the goal of Lean?

Minimize throughput time of materials (or ideas, orders, whatever)
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How is throughput (flow) time influenced?

Throughput is limited to biggest obstruction. -> Stages of production process that take more time or where stoppages or slowdowns occur

Where are obstructions in throughput particularly?

In plants that produce variety of products with fluctuating demands.

Why is it difficult to identify precise location of all obstructions?

- There is often a large number of phases, stages, or steps
- Sources of obstruction keep changing
- Customer order change means flow rate must be adapted (right kind an quantity of materials)
- Products are changing - so process must be adapted
- so it is continuous process

Which 2 features distinguish lean organizations?

- greatly increase number of people involved in identifying and eliminating obstructions. (not only professionals but everyone)
- Process employees identify and prioritize problems and sources of waste. Reduce inventory makes obstruction become visible

Is reduction of inventory a tool or a solution? Why?

A solution. inventory reduction by itself is one-time benefit. Unless problems in production system that weren't visible before will be resolved, process will not be improved and might be worsened.

What were the 2 changes in the automotive industry?

- after WWI Henry Ford&Alfred Sloan advanced manufacturing from craft production to mass production. First europe dominant global economy,, after it America.

- After WWII Toyota pioneered lean production. Economic rise in Japan. Lean was adopted elsewhere as consequence

What is The Machine That Changed the World?

Book about auto industry, production methods, and global competition

What is usually associated with the beginning of the Industrial Revolution?

James Watt's development of the steam engine in 1769

What was changed by the Industrial revolution? Who influence it and when?

First emphasis was on skilled craftsmanship. Craft guilds (=gildes/beroepsverenigingen) promoted workmanship and manual skills using hand tools. Not until 1776 (Book The Wealth of Nations from Adam Smith) notion became prominent that dividing tasks among more than 1 specialist could increase productivity in large-volume production. From 1780 concept of interchangeable part was developed by Eli Whitney and Nicolas LeBlance. Around early 1900s Taylor introduced idea of improving operations and simplifying them, and he developed techniques for systemizing and improving economies of work motion, and complete management philosophy

What is the difference between the approach of Japanese and the approach of Taylor's system?

Taylor's system of specialization and its rigid rules seperating responsibilties betwee nworkers and management

Japan:
workers in factories continued to develop broad-based skills that would allow them to rotate freely among a variety of tasks.(resulted in commitment)

What is the Ford's mass production system?

The combination of interchangeable parts and the moving production line

Why did Toyoda conclude that Ford's system of mass production was unworkable in Japan?

  1. Japan was still struggling to recover from the ravages of war
  2. Small auto market in Japan
  3. they wanted to make variety in one plant not just 1 type of car
  4. Strong Japanese company unions- not easy to hire/fire
  5. Short supply of capital - not able to invest in modern equipment and technology

What are the features of the Toyota Production System?

  • Reduced setup Times: by carefully analyzing existing procedures
  • Small Lot production and One-Piece Flow: reduce inventory, defect costs, Batches calculated by EOQ formula
  • Employee Involvement and Empowerment: workers could do better because they are familiar with the process ,less specialist. 5 times why.
  • Quality at the Source: defects discovery and ccorrections ASAP, sources of errors were eliminated
  • Equipment Maintenance: preventive maintenance ( because workers detect malfunctions soon) instead of when machines breakdown
  • Pull Production: Production is based on demand
  • Standard Work: workers should create their own standards (better for motivation and improvement)
  • Supplier partnerships: integral elements of production

How is EOQ calculated?

Economic ORder Quantity

D= Demand
S= Setup cost
H= Holding Cost

Which computer technology for manufacturing developments have arived:

  • MRP: link together rinformation about parts/components for plannign
  • ERP: enterprise resource planning
  • CAD: Computer-aided design: enables designeres to design a part/product and test its features with other parts and products
  • DAM: Computer aided manufacturing: translated design requirements to instructions for controlling production machinery
  • FMS: Flexible manufacturing system: aims to achieve high-variety output at low cost
  • CIM: Computer-integrated manufacturing: links CAD/CAM
  • EDI: Electronic Data Interchange: information sharing between companies

Why did America lose market shares around 1950 and Japan win it

Japan Lean production
Government decided to put emhasis on education of engineers

America: Distracted
New breed of executives: Whiz Kids: Gained reputation during war but didn't have product know-how, and made it less important.
They played up their management systems, which emphasized financial criteria, that told management what to do, regardless of market, product, or industy

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