Define Phase
12 important questions on Define Phase
What makes a good Problem Statement?
Avoid technical language
Quantify the problem
Explain the cost of the problem
Define the scope of the project
SMART is a good checklist
What are hard and soft benefits with COPQ?
Soft benefits are measured as non-financial gains
What are the methods to discover VOC?
Direct contact; phone calls, focus groups, interviews
Less direct methods; surveys. feedback cards, market research, competitor analysis
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What is Kano Analysis?
Kana has three categories:
Must haves, critical to have on a product or service. If it is not there count as dissatisfiers
More is better, performance requirement
Delighters, features that provide wow factor
What is House of Quality?
Begins with customer needs (whats)
Translate customer needs to products or service (hows)
Assess the link between the whats and the hows
Now specific requirements can be fulfilled in production
What is Critical to Quality Tree?
So how does it work?
Define the specific event
Identify broad customer requirements
Break down broad requirements into specific CTQ.
Develop CTQ specifications
What are the key steps in Gemba?
Go and see
Observe and touch
Ask open questions
Avoid assumptive questions
What is a project plan?
What is a Project Leader?
What are Team members?
What is Stakeholder Analysis?
What is in a Project Charter?
Team structure
Problem and Goal statement
COPQ
VOC
Scope
Stakeholders
Project Plan
The question on the page originate from the summary of the following study material:
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