Define Phase

12 important questions on Define Phase

What makes a good Problem Statement?

Keep it short
Avoid technical language
Quantify the problem
Explain the cost of the problem
Define the scope of the project

SMART is a good checklist

What are hard and soft benefits with COPQ?

Hard benefits are measured as financial gains
Soft benefits are measured as non-financial gains

What are the methods to discover VOC?

Customer complaints; easy to start but beware of bias
Direct contact; phone calls, focus groups, interviews
Less direct methods; surveys. feedback cards, market research, competitor analysis
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What is Kano Analysis?

Kano is a framework for categorizing and prioritising the different performance features of a product or service.

Kana has three categories:
Must haves, critical to have on a product or service. If it is not there count as dissatisfiers
More is better, performance requirement
Delighters, features that provide wow factor

What is House of Quality?

Helps correlate customer requirements with products or service so that only real value is delivered.

Begins with customer needs (whats)
Translate customer needs to products or service (hows)
Assess the link between the whats and the hows
Now specific requirements can be fulfilled in production

What is Critical to Quality Tree?

Used to present the results of VOC, it provides clarity and structure for developing quantifiable specifications

So how does it work?
Define the specific event
Identify broad customer requirements
Break down broad requirements into specific CTQ.
Develop CTQ specifications

What are the key steps in Gemba?

Use a cross functional team
Go and see
Observe and touch
Ask open questions
Avoid assumptive questions

What is a project plan?

An overview containing all those involved in the project.

What is a Project Leader?

Black belt, who leads the project day to day

What are Team members?

Green belts

What is Stakeholder Analysis?

Mapping people that will be involved or affected by the project, or people who have some control over the project or process. This is done on basis of Power and Position.

What is in a Project Charter?

Project title
Team structure
Problem and Goal statement
COPQ
VOC
Scope
Stakeholders
Project Plan

The question on the page originate from the summary of the following study material:

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