Summary: Lecture 5.8: Outsourcing
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1 Outsourcing
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What are the 4 types of outsourcing?
– Contract manufacturing– BPO: Business Process Outsourcing– ITO: Information Technology Outsourcing– Innovation Outsourcing -
2 Benefits
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What are the benefits of outsourcing?
• Gain access to expert performance– Provider has refined knowledge in a specific function• Scale economies– Cost efficiencies• Maintain focus on core competencies -
3 Outsourcing models
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What are models for outsourcing?
• Offshoring• Captive Offshoring• Reverse Outsourcing• Nearshore Outsourcing• Home Shoring• Farm Shoring -
4 Outsourcing: Reasons
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What are some reasons for outsourcing?
• Cost savings• Hone core competencies• Capabilities of outsource providers• Technology developments• Mitigate HR costs and management issues• Other general trends– Globalization– Competitive intensity– Time/Cost pressures -
5 Outsourcing: Risks
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What are some risks of outsourcing?
• Cost Savings Don’t Materialize• Quality Concerns• Dependence on Vendor• Dilution of Competitive Advantage• Risk of Fostering New Competition• Public Backlash -
6 Outsourcing: Contingency Approach
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What are some contingency factors to outsourcing?
• Criticality of business function• Nature of the business process• Task characteristics• Vendor capabilities• Governance -
7 Outsourcing: Criticality of the Business Function
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How do you define mission-critical business processes?
Focus on developing core intellectual property and skills and keep it in-house -
How do you determine criticality for incremental innovation and non-critical processes?
By using your commodity knowledge and skills and outsourcing -
8 Outsourcing: Nature of Business Process
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A Standardized Process is considered _______ when involved in Captive offshoring or selective outsourcing.
complex -
A Customized Process is considered ______ when done with Selective Outsourcing or Automation.
simple
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