Summary: Lecture 5.8: Outsourcing

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  • 1 Outsourcing

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  • What are the 4 types of outsourcing?

    – Contract manufacturing 
    – BPO: Business Process Outsourcing 
    – ITO: Information Technology Outsourcing 
    – Innovation Outsourcing 
  • 2 Benefits

  • What are the benefits of outsourcing?

    • Gain access to expert performance 
    – Provider has refined knowledge in a specific function 
    • Scale economies 
    – Cost efficiencies 
    • Maintain focus on core competencies 

  • 3 Outsourcing models

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  • What are models for outsourcing? 

    • Offshoring 
    • Captive Offshoring 
    • Reverse Outsourcing 
    • Nearshore Outsourcing
    • Home Shoring 
    • Farm Shoring 
  • 4 Outsourcing: Reasons

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  • What are some reasons for outsourcing?

    • Cost savings 
    • Hone core competencies 
    • Capabilities of outsource providers  
    • Technology developments 
    • Mitigate HR costs and management issues  
    • Other general trends 
    – Globalization 
    – Competitive intensity 
    – Time/Cost pressures
  • 5 Outsourcing: Risks

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  • What are some risks of outsourcing?

    • Cost Savings Don’t Materialize  
    • Quality Concerns 
    • Dependence on Vendor  
    • Dilution of Competitive Advantage 
    • Risk of Fostering New Competition  
    • Public Backlash 
  • 6 Outsourcing: Contingency Approach

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  • What are some contingency factors to outsourcing?

    • Criticality of business function 
    • Nature of the business process 
    • Task characteristics 
    • Vendor capabilities 
    • Governance
  • 7 Outsourcing: Criticality of the Business Function

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  • How do you define mission-critical business processes?  

    Focus on developing core intellectual property and skills and keep it in-house
  • How do you determine criticality for incremental innovation and non-critical processes? 

    By using your commodity knowledge and skills and outsourcing
  • 8 Outsourcing: Nature of Business Process

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  • A Standardized Process is considered  _______ when involved in Captive offshoring or selective outsourcing.

    complex
  • A Customized Process is considered  ______ when done with Selective Outsourcing or Automation.

    simple
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