Summary: Les 2 Bpim
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1 KPIS
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What are distinguising features o a KPI
- Transformation (target, ranges)
- Repeatable (time frames)
- Connection (Strategy, benchmarks, encodings)
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What is a Leading KPI?
A kpi that measures the input that should be introduced to achieve better results
Example: Employee Engagement rate -
What is a lagging KPI?
KPI that tells a story about the current state of the bussines
Example: Turnover rate -
What do KPIs measure
- Customer performance
- Service performance
- Sales operations
- Sale plan/forecast
- Customer performance
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ARe financial Measures lagging or leading indicators?
They are laggin indicators as they tell what happened and not why -
2 BPM Methodologies
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Which BPM methodologies do we displace in Class?
- Balance score card
- Six sigma
- Scor Framework
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What is a balance score card?
Is a strategic planing and management system that organisations use to:- Communicate what they are trying to accomplish
- Align the day to day work that everyone is doing with strategy
- Prioritize projects,products and services
- Measure and monitor progress towards strategic targets
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What are strategic objectives?
Continuous improvement activities that we have to implement for succes -
What are high level strategy elements?
Mission, vission.values, strategic themes and results -
What are Strategic initiaties?
Are projects that help you reach your target
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