Measuring logistics costs and performance
9 important questions on Measuring logistics costs and performance
Explain the logistics management impact on balance sheet.
- Cash and receivables
- Inventories
- Property, plant and equipment
- Current liabilities
- Debt / Equity
What are the drivers of shareholder value?
- Revenue growth
- Tax minimisation
- Fixed capital efficiency
- Working capital efficiency
- Operating cost reduction
Stages of the order-to-collection cycle.
- Order placement and communication
- Order entry
- Credit check
- Documentation
- Order picking
- Delivery
- Invoicing and collection
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Describe the true of cost of inventory.
- Cost of capital
- Storage and handling
- Obsolescence
- Damage and deterioration
- Pilferage/shrinkage
- Insurance
- Management costs
What is the problem with conventional cost accounting systems regarding the cost-to-serve?
What is the best question to ask yourself while measuring customer profitability?
Explain the Customer Profitability Matrix.
Net sales value - High / Cost-to-serve - Low = Protect
Net sales value - High / Cost-to-serve - High = Cost engineer
Net sales value - Low / Cost-to-serve - Low = Danger zone
What are the problems with conventional cost accounting?
- There is a general ignorance of the true costs of servicing different customer types/channels/market segments
- Costs are captures at too high a level of aggregation
- Full costs allocation still reigns supreme
- Conventional accounting systems are functional in their orientation rather than output oriented
- Companies understand product costs but not customer costs
What does ABC mean and what are its cost drivers?
Activity-based costing
- Define the customer service segment
- Identify the factors that produce variations in the cost of service
- Identify the specific resources used to support customer segments
- Attribute activity costs by customer type or segment
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