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Management and leaders

6 important questions on Management and leaders

What are the four types of executives?

- Rationalists, who value sound thinking and work through organizational structure to accomplish tasks.
- Politicists, who view group dynamics from a power perspective and are adept at politics.
- Humanists, who are attuned to organizational moods and regard people as a company’s top asset.
- Culturists, who consider culture the preeminent force in an organization and communicate through stories, ceremonies and rituals.

What are the 5 steps of controlling?

1. Establish clear standards
2. Monitor and record performance
3. Compare results against standards
4. communicate results
5. if needed take corrective action
-> feedback; are standards realistic

What are external customers?

Dealers, who buy products to sell to others, and ultimate customers (end-users) who buy products for their own use.

What are internal customers?

Individuals and units within the firm that receive services from other individuals or units.

What are more possibilities for coordination of work?

- Centralisation; direct supervision
- Formalisation; standardisation of work processes
- departmentalisation; mutual adjustment
- etc.

What are the 2 organisational design dilemma's?

1) efficiency/consistency; scientific optimisation of tasks, strict control, clear hierarchy, focus son optimising specific specialised tasks
2) effectiveness and creativity; room for creativity, need for communication and interaction, focus on optimising process of dealing with clean requests

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Management and leaders

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