Communicating for understanding and results

12 important questions on Communicating for understanding and results

How is the communication process described?

The sender dsires to communicate to the receiver some idea, feeling or intention. Encoding translating the information  into a format that will get the idea across. The result is the message which is now ready for Transmission(the act of conveying a communication) to one or more receivers senses.

Whar is a channel

The medium trough whic a message is transmitted

What is verbal communication?

Words spoken and transmitted trough sound waves
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What are the main objectives of internal organisation?

  1.  Pass on or transmit instructions or requests along the lines of command
  2. Inform staff on new policies, arrangement, developments and processes
  3. Request information from any employee in the company to assist in making decisions
  4. Encourage or reassure staff in certain circumstances
  5. Provide conformations
  6. Pass on suggestions

What are barriers in communication?

  • Frames of reference
  • Selective listening
  • Value judgements
  • Semantics
  • Filtering
  • Distrust

How is frame of reference defined

a persons mindset based on past experience and current expectations which determines what is perceived and how it is interpreted

What is selective listening?

Receiver behaviour of blocking out information or distorting it to match preconceived notions

How can you send a message more effectively and increase the clarity of the message?

  • Use multiple channels
  • be complete and specific
  • Claim your own message
  • Be congruent ( with actions)
  • simplify your language

How do you develop credibility ?

  • Expertise
  • Mutual trust
  • Reliability
  • Warmth and friendliness
  • dynamic appearance
  • Personal reputation

Why and where is communication important?

Communication is importantin any situation where 2 or more people interact to accomplish an objective. Commuincation is important to keep employees informed about what, when and how to act.

What are value judgements?

Value jugdements are a source of noise when a receiver evaluates the worth of a senders message before the sender  has finished transmitting it

What are formal communication cahnnels?

  • Downward communication - goals, strategies, instructions, procedures, performance feedback
  • Upward communication - Problems, suggestions, reports, financial information
  • Horizontal communication - takes place among peers, interdepartmental problemsolving, interdepartmental coordination, staff advice to line department

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