Business processes and information systems

3 important questions on Business processes and information systems

Name the four different systems that serve management groups in a firm

TPS - transaction processing system
MIS - management information system
DSS - decision support system
ESS - executive support system

Name the systems that link the enterprise

ERP - enterprise resource planning
SCP - supply chain management
CRM - customer relation management
KM - knowledge manegement system

intranet/extranet

What do collaboration and social business enhance?

innovation, productivity, quality, and customer service

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