Information and IS

20 important questions on Information and IS

What four are part of CRM?

  • aquisition (acquire customers)
  • rentention (keep customers)
  • extention (increase loyalty)
  • selection (determine most profitable customers)

What are negative points of separate data files? (5)

  • data redudancy (duplicate data)
  • data inconsistency (same attribute diff values)
  • program data dependence
  • lack of flexibility
  • poor security

What are pro's of SCM? (5)

  • increased efficiency
  • reduced complexity
  • improved data integration
  • reduced cost
  • innovation
  • Higher grades + faster learning
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  • 100% sure, 100% understanding
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What are characteristics of organizational structure (5)?

  • division of labour
  • line vs. staff positions
  • span of control
  • coordination & control
  • central vs. decentral

What are the three types of decision making structures by Malone?

  • Cowboys (independent, decentralized)
  • Commanders (centralized)
  • Cyber-cowboys (connected, decentralized)

What are cowboys? (Malone)

independent, decentralized. low communication needs, decisions based on local info

What are commanders? (Malone)

centralized, high communication needs, decisions based on diverse resources

What are cyber-cowboys? (malone)

connected, decentralized, highest communication needs, autonomous decisions, based on vast amounts of remote information

What are pro's of cloud computing?

  • no startup costs
  • more scalability
  • decrease total cost of ownership
  • supports viritual organization

What are con's of cloud computing?

  • uncertain availability & performance
  • uncertain business continuity
  • uncertain data confidentially
  • uncertain privacy

What are four cultural types?

  • open systems (external environment)
  • rational-goal (rational, efficiency seeking)
  • internal process (internal focus)
  • human relations (informal interpersonal relations)

What are 2 positive implications of business analytics?

  • enhanced insights
  • improved quality information

What three things should you do for system implementation?

  • stress utility
  • user characteristics
  • voluntariness

What is the productivity paradox?

apparent contradiction between the remarkable advances in computer power and the relatively slow growth of productivity at the level of the whole economy, individual firms and many specific applications.

What are likely causes of the productivity paradox? (6)

  • information overload
  • formalization of communcation
  • high IT costs
  • mis-management
  • IT needs more IT
  • humans

What are three advantages of working from home?

  • increases productivity
  • better work/life balance
  • less stress

What are advantages of viritual teams? (5)

  • Better performance
  • knowledge resource
  • costs advantages
  • diverse skills and resources
  • culturally diverse

What are disadvantages of viritual teams? (4)

  • cultural differences
  • language differences
  • difficulty establishing common ground
  • good teamwork more difficult to achieve

What is an Information Sytems

A set of people, procedures and resources that collects data which it transforms and disseminates

How does data become knowledge (steps)

Data, data transformation, information, knowledge

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