Information and IS
20 important questions on Information and IS
What four are part of CRM?
- aquisition (acquire customers)
- rentention (keep customers)
- extention (increase loyalty)
- selection (determine most profitable customers)
What are negative points of separate data files? (5)
- data redudancy (duplicate data)
- data inconsistency (same attribute diff values)
- program data dependence
- lack of flexibility
- poor security
What are pro's of SCM? (5)
- increased efficiency
- reduced complexity
- improved data integration
- reduced cost
- innovation
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
What are characteristics of organizational structure (5)?
- division of labour
- line vs. staff positions
- span of control
- coordination & control
- central vs. decentral
What are the three types of decision making structures by Malone?
- Cowboys (independent, decentralized)
- Commanders (centralized)
- Cyber-cowboys (connected, decentralized)
What are cowboys? (Malone)
What are commanders? (Malone)
What are cyber-cowboys? (malone)
What are pro's of cloud computing?
- no startup costs
- more scalability
- decrease total cost of ownership
- supports viritual organization
What are con's of cloud computing?
- uncertain availability & performance
- uncertain business continuity
- uncertain data confidentially
- uncertain privacy
What are four cultural types?
- open systems (external environment)
- rational-goal (rational, efficiency seeking)
- internal process (internal focus)
- human relations (informal interpersonal relations)
What are 2 positive implications of business analytics?
- enhanced insights
- improved quality information
What three things should you do for system implementation?
- stress utility
- user characteristics
- voluntariness
What is the productivity paradox?
What are likely causes of the productivity paradox? (6)
- information overload
- formalization of communcation
- high IT costs
- mis-management
- IT needs more IT
- humans
What are three advantages of working from home?
- increases productivity
- better work/life balance
- less stress
What are advantages of viritual teams? (5)
- Better performance
- knowledge resource
- costs advantages
- diverse skills and resources
- culturally diverse
What are disadvantages of viritual teams? (4)
- cultural differences
- language differences
- difficulty establishing common ground
- good teamwork more difficult to achieve
What is an Information Sytems
A set of people, procedures and resources that collects data which it transforms and disseminates
How does data become knowledge (steps)
Data, data transformation, information, knowledge
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