Analyzing business markets - Participants in the business buying process

4 important questions on Analyzing business markets - Participants in the business buying process

What are the 7 roles in the purchase decision process?

  1. Initiators
  2. Users
  3. Influencers
  4. Deciders
  5. Approvers
  6. Buyers
  7. Gatekeepers: people who have the power to prevent sellers or information from reaching members of the buying center. E.g. receptionists, purchasing agents or telephone operators.

What are the different buying styles?

  • Keep it simple
  • Own expert
  • Want the best
  • Want everything done

What are the guidelines for selling to small businesses?

  • Don't lump small and midsize businesses together
  • Keep it simple
  • Use the internet
  • Don't forget about direct contact
  • Provide support after the sale
  • Do your homework
  • Higher grades + faster learning
  • Never study anything twice
  • 100% sure, 100% understanding
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What do small and large sellers focus on?

  • Small sellers concentrate on reaching the key buying influencer.
  • Large sellers focus on multilevel in-depth selling to reach as many participants as possible.

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