Focus Groups, Depth Interviews and other non-quantative research methods

16 important questions on Focus Groups, Depth Interviews and other non-quantative research methods

What is the difference between qualitative and quatitative research?

Qualitative: Research whose findings are not subject to quatification or quantative analysis. Uses probing and open ended questions.
Quantative: Research that used mathematical analysis.

What are the advantages and disadvantages of qualitative research?

Advantages:
Cheaper than quantative research;
Better way to understand in-depth motivations and feelings of consumers;
Improve the efficiency of quantitative research;
Ability to detect problems that escape notice that quantitative research is not able to find.

Disadvantages:
Does not distinguish small differences as easily as quantitative research does;
Not respresentative of the population of interest.

What are the steps in conduction a focus group?

1 Prepare for the group: select focus group facility and recruit participants;
2 Select a moderator and create a discussion guide;
3 Conduct the group;
4 Prepare the focus group report.
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What are the qualities of a good moderator?

1 Must be able to conduct a group properly;
2 good business skills in order to effectively interact with the client.

What is a focus group panel?

A group of 8 to 12 qualified respondents who agree to participate in a series of interviews on a given product, service or topic.

Advantages:
1 less expensive;
2 fast feedback
3 a panel can impose discipline on the company, each department knows they have to meet each 6 months.

What are the advantages and disadvantages of focus groups?

Advantages:
1 interaction among respondents can stimulate new ideas and thoughts;
2 group pressure can help keep thinking realitstic;
3 provides firsthand information in a more interesting way in a short time frame;  

Disadvantages:
1 Can be misleading due to the small sample;
2 recruiting certain participants can cause bias;
3 moderator may cause bias.

What is an individual depth interview?

One-on-one interviews that probe and elicit detailed answers to questions, often using nondirective techniques to uncover hidden motivations. Interviewee's answers guides the interviewing proces.

The success of any depth interview depends mainly on the skills of the interviewer. A second factor is proper interpretation.

What is customer care research?

A variation of the depth interview. The basic idea is to use depth interviewing to understand the dynamics of the purchase process.

What is a projective test?

A respondent is presented with an unstructured and nebulous situation and asked to respond. Because the situation is ill defined and has no true meaning, the respondent must impose her or his own frame of reference. Projecting is important because people may not tell us everything that influences them. Three obstacles stand in the way:

1 unconscious or unaware of particular influence;
2 they may be aware of an unfluence, but feel it is too personal or socially undesirable to admit;
3 they may view their opinion as not logical or rational.

What is a word association test?

Projective test in which the interviewer says a word and the respondent must mention the first thing that comes to mind.

What is a sentence and story completion test?

Projective test in which respondents complete sentences or stories in their own words.

What is a cartoon test?

Projective test in which the respondent fills in the dialogue of one or two chracters in a cartoon.

What is a photo sort?

Projective technique in which a respondent sorts photos of different types of people, identifying those people who she or he feels would use the specified product or service.

What are consumer drawings?

Projective technique in which respondents draw what htey are feeling or how they perceive an object.

What is the third-person technique?

Projective technique in which the interviewer learns about respondents' feelings by asking them to answer for a third party, such as "your neighbor" or "most people".

What is the rationale behind qualitative research tests?

1 the criteria employed and the evaluations made in most buying and usage decisions have emotional and subconscious content, which is an important determinant of buying and usage decisions.

2 Such content is adequately and accurately verbalized by the respondents only through indirect communicative techniques.

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