Attitude Measurement
9 important questions on Attitude Measurement
What links between attitude and behaviour exist?
2 The less favorable the attitude, the more likely consumers are to stop using a product;
3 Attitude of people who never tried a product tend to be normally distributed around the mean;
4 Attitude based on actually trying and experiencing is a good predictor for behaviour. Attitude based on advertisement is not.
What are scales and what types of scales exist?
Unidimensional scale: scales designed to measure only one attribute of a concept, respondent, or object (consumers of Toyota measured just as price sensitivity).
Multidimentsional scale: scales designed to measure several dimensions of a concept, respondent or object (consumers of Jaguar measured as price senstivity, wealth and appreciation of fine autos).
What is a graphic rating scale?
Cons: Overly exterme anchors tend to force respondents toward the middle of the scale.
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What are noncomparative scales?
What are rank-order scales?
What are paired comparison scales?
What is a constant sum scale?
What is a Likert scale?
What factors have to be considered when selection a scale?
Type of scale: ease of administration and development, variable level required (ordinal of interval required to answer the problem?);
Balanced (same number of positive and negative) versus nonbalanced scales (weighted towards one end): wide range of opinions = balanced, opinions focussed to one end = nonbalanced;
Number of scale categories: too large = inability to discriminate among the different answer choices;
Forced versus nonforced choice: forced = oncentrate on feeling OR may refuse to answer.
The question on the page originate from the summary of the following study material:
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