Interpreting the language of change
6 important questions on Interpreting the language of change
Explain who are the communicating parties is a change situation?
- Change managers —> What are they taking about
- Those being managed —> What are they expressing
Explain why language is important in change management
Explain active listening + its 4 steps
it helps as it supports open communication, build trust and helps roll out the change faster & smoother, people feel like their part of change
The 4 steps of active listing
- Listen —> The change agent listens to the person speaking
- Paraphrase —> The change agent repeats what they heard in their own words
- Clarify —> The change agent asks the person to validate their interpretation of what has been said
- Respond —>The change agent has the opportunity to respond
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Explain what we say, how and why its important for change
- Why does what the change agent say matter —>
- What can you do to prep communication —>
- What is the impact on change if the change agents do not communicate good —>
Name the 3 elements in the change agents building block of trust
- Actions
- Listening
- Communicating
Name + explain the 9 pitfalls in change messaging
- Ambiguous statement —> vagueness
- Implicit cases —> Implying other attributes an inclusive cases in their message
- Message mediums
- Directive—> Message doesn't clearly state the actions that have to be taken
- Semantics—> A doublemeaning
- time reference ambiguity—> When message about time is vague
- Negation—> Refers to the specific boundaries for a negative item
- Scope of action—> Message needs to obtain the changes being mad and what those who are impacted must to prep.
- Built in assumption—> Element of assumed knowledge for the audience of the message
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
