Marketing - Marketing mix

8 important questions on Marketing - Marketing mix

What marketing mix did we use?

Is used for a marketing plan in the company > known as 4 p's and the 7p's.
We made use of the 7p's because this suits a service more than the 4p's.

What is the product of MB cac?

Service to customers that have (inter)national complainings or enquiry in case handing in cooperation with retail network and business partners.

What is the price of MB-CAC?

Earning money by providing service
costsource: mostly the roadside assistance
>during a car breakdown or emergency situations > cac helps them to get back on track.

partnership with an international retail network and business partners to provide fast and professional astistance
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What place does MB-CAC make use of?

The cac is vested in maastricht

reachable via phone, mail, social media or mercedes-me.

In event of breakdown the car will be taken to the nearest mercedes benz workshop and alternative transport will be provided.

What 7 elements of promotion does the cac make use of?

Personal selling (by phone, face to face etc.)
sales promotion (good offers to attract customers)
public relations (promotion in the media by talking positive about the company)
direct marketing (direct email or phone selling with lots of info)
trade fairs and exhibilitions (face to face meetings in order to show their newest products and servises)
advertising (when the company pays for advertising and has the control over the message)
sponsorship (supporting an event in exchange for advertising)

What people make use of the cac?

The 1300 employees all over the world and the 19.334.000 international customers.

most contact over the phone or by email

What process is in the cac?

Deliver good solutions to customers in trouble.
as the product market combinations said before, there are different services at the company wit diferent types of processes.

What is the physical evidence?

Popular brand over the world.
German brand.
Customers of mercedes are automatically contected with the cac.

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