Don't feel their pain, label it - Tactical empathy

5 important questions on Don't feel their pain, label it - Tactical empathy

Tactical empathy is one step further.

What is it? Two steps.

1) Understanding feelings and mindset other and also
2) Hearing what's behind those feelings

Where do you bring your attention to with tactical empathy?

Name two.

1) emotional obstacles and 2) potential pathways to getting agreement done.

On what could good listerners anticipate?

What the speaker is going to say next
  • Higher grades + faster learning
  • Never study anything twice
  • 100% sure, 100% understanding
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What do you need to do to develop tactical empathy?

Go into other persons point of view

Empathy is not about being nice or agreeing.

What is it about? Name four.

1) Understanding them, 2) their position, 3) what actions make sense, 4) what might move them

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