Don't feel their pain, label it - Neutralize the negative, reinforce the positive

8 important questions on Don't feel their pain, label it - Neutralize the negative, reinforce the positive

What two levels do people's emotion have?

"Presenting behavior" and "underlying feeling"

What does labeling negatives do?

Diffuses them

What does labeling positives do?

Reinforces them
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Negative feelings should not be ingnored.

What should be done with negative feelings?

Should be teased out

What does labeling do as a helpful tactic in angry confrontations?

De-escalates

How should you approach negative dynamics?

In a fearless but deferential manner

Dutch for: a deferential manner

Een eerbiedige manier

What happens to the other person when you pause after you acknowledging a situation and label someones sadness?

Gives the opportunity to appreciate your attempts to understand them

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