Summary: Operations
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Operations Lecture 1.1
This is a preview. There are 49 more flashcards available for chapter 05/12/2015
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In religious parables hospitality refers to
Unconditional commitment and altruism -
What are inputs of Operations management?
-Materials
-Equipment
-Customers
-Staff
-Technology
-Facilities -
What are outputs of Operations management?
Products
-Services
-Benefits
-Emotions
-Judgement (perceived value) -
What are the core processes in Operations Managment?
-Order fulfillment process
-Customer relation process
-Supplier relation process
-Product and service development process -
Which of the following answers is an example of functional value
The navigation system that directs you from A to B -
What are the 5 types of organizational forms?
1. Simple = Small companies, entrepreneur is owner
2. Functional = Based on function, Marketing, HRM
3. Divisional = Based on division in products, markets, regions
4. Conglomerate = different businesses in one
5. Hybrid = mix of several organizational forms -
Which of the following answers is a correct statement about skim pricing
Skim prices are perceived as high in relation to what most buyers are willing to pay -
What does Volume of output mean?
The scale, how many customers are served, how many products are produced -
What does variety of products or services offered mean?
Size of product range,number of different services -
Ryanairs no-frill experience is an example of a… service
Product focused
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