Manufacturing vs services - Recognise that manufacturing and services have different operations management requirements

4 important questions on Manufacturing vs services - Recognise that manufacturing and services have different operations management requirements

Decision making is focussed on 3 key elements

Amount of customer contact
Level of variation in the product or service
The volume of products produced

Manufacturing process types

  • Project -- unique output
  • Job -- Highly customized & low volume
  • Batch -- Small variety in products & moderate volume
  • Line -- Repetitive work & high volume
  • Continuous -- continuous high volume and standardized work

A professional service is

Highly customized and high customer contact
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The 6 steps of process analysis and improvement

  1. Identify opportunity
  2. Define scope
  3. Document process
  4. Evaluate performance
  5. Redesign process
  6. Implement changes

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