Manufacturing vs services - Recognise that manufacturing and services have different operations management requirements
4 important questions on Manufacturing vs services - Recognise that manufacturing and services have different operations management requirements
Decision making is focussed on 3 key elements
Level of variation in the product or service
The volume of products produced
Manufacturing process types
- Project -- unique output
- Job -- Highly customized & low volume
- Batch -- Small variety in products & moderate volume
- Line -- Repetitive work & high volume
- Continuous -- continuous high volume and standardized work
A professional service is
- Higher grades + faster learning
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- 100% sure, 100% understanding
The 6 steps of process analysis and improvement
- Identify opportunity
- Define scope
- Document process
- Evaluate performance
- Redesign process
- Implement changes
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