Manufacturing vs services - List key characteristics of manufacturing

3 important questions on Manufacturing vs services - List key characteristics of manufacturing

Manufacturing is a transistive verb:

To make into a product for suitable use

a: to make from raw materials by hand or machines
b: to produce according to an organized plan with division of labor
c: prefabricate a manufactured home

What is a service

A valuable action, deed, or effort performed to satisfy a need or to fulfill a demand

Are manufacturing and services tangible?

Manufacturing = tangible
  • Physical, durable
  • Can be inventoried
  • Low customer contact
  • long response time
  • Capital intensive
  • Quality easily measured
Services = intangible
  • Do not physically exist but are experienced
  • Customer experience is unique
  • Cannot be inventoried
  • Produced at the same time as they are consumed

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