Waiting line analysis and simulation
5 important questions on Waiting line analysis and simulation
What are suggestions for managing queues?
- Segment the customers
- train your servers to be friendly
- inform your customers of what to expect
- Try to divert the customer's attention when waiting
- Encourage customers to come during slack periods
What are the three major components of the queueing system?
- The source population and the way customers arrive at the system
- the servicing system
- the condition of the customers exiting the system
What is an exponential distribution of arrival time?
The probability function is:
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What is a poisson distribution of arrival time?
What are the different line structures?
- Single channel, single phase
- single channel, multiphase
- multichannel, single phase
- multichannel, multiphase
- Mixed
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