Waiting line analysis and simulation

5 important questions on Waiting line analysis and simulation

What are suggestions for managing queues?

  • Segment the customers
  • train your servers to be friendly
  • inform your customers of what to expect
  • Try to divert the customer's attention when waiting
  • Encourage customers to come during slack periods

What are the three major components of the queueing system?

  • The source population and the way customers arrive at the system
  • the servicing system
  • the condition of the customers exiting the system

What is an exponential distribution of arrival time?

There is a probability distribution associated with the time between arrivals.
The probability function is:
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What is a poisson distribution of arrival time?

A probability distribution for the number of arrivals during each time period. It is obtained by finding the probability of exactly n arrivals during T. If the arrival process is random, the distribution is Poisson and the formula is:

What are the different line structures?

  1. Single channel, single phase
  2. single channel, multiphase
  3. multichannel, single phase
  4. multichannel, multiphase
  5. Mixed

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