Operations Management and Production

6 important questions on Operations Management and Production

What is ISO 9000 and ISO 14000?

International Organisation for Standardisation
ISO 9000 - certificate for quality management and secured standards
ISO 14000 - a collection of the best practices for managing an organisation's impact on the environment.

What's the difference between PERT and GANTT?

PERT (Program Evaluation and Review Technique):
A method for analysing the tasks involved in completing a given project and estimating the time needed; used for planning
GANTT: A bar graph that shows what projects are being worked on and how much has been completed; used to measure progress

How to balance demand and supply?

1. Do nothing
2. Create buffer resources
a) overtime
b) outsourcing/purchasing
3. buffer inventory
4. buffer time
5. influence demand
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What are push and pull?

Push: produce and put on stock
- buffer inventories
- Advantages: efficient production process, predictable
- Disadvantages: inventory cost, obsolescence

Pull: producing to the extent and at the moment when there is demand
- Buffer capacity, buffer time
- Advantages; less inventory cost and obsolescence
- Disadvantages: leadtime, stockout

What are reasons to outsource?

- Cheaper
- Reduction of fixed costs
- Quality advantages
- Flexibility in meeting demand fluctuations
- Innovations

Purchasing and supply management are..

Planning, implementing and controlling processes and activities which are aimed at acquiring goods and services from external suppliers.

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