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ORGANIZING UNDER PRESSURE

5 important questions on ORGANIZING UNDER PRESSURE

What is the group mind? (Weick & Roberts)

1. Focus around memory processes
--> not indexed by within group similarity of attitudes and cannot be understood without communication processes
2. Patterns of connections
--> complex activities can be encoded by simple actions

Connections between behaviour is crucial (intelligence to be found in these patterns)
--> form of connections; focus on mind as activity
--> collective mind (individuals who act as a group)

How can heedful interrelating prevent failures?

1. Longer stretches of time (more know how)
2. Comprehension can be improved when more activities are connected
3. and when more levels of expertise are connected (more complex)

Recapitulation --> resocialization
Narrative skills --> the care is in the action (+ alertness and attentiveness)
--> Tuckman: forming and storming (interrelating and intimacy)

Explain the second C of crisis management (Control).

Important because it focusses on how we can manage. Accidents are normal, little tweeks in normal processes --> how can we organize this? Als processen goed met elkaar verweven zijn, kunnen ongelukken sneller worden voorkomen (domino)
--> loosen interdependencies
--> loose vs tight coupling

Explain the third C of crisis management (Communication).

When you stick to hierarchy and you communicate, it takes a long time (so: netcentric!). Most important factor is trust (do people know each other?)

Explain the fourth C of crisis management (Coordination).

Process --> design/emergence
Role based (--> collective mind)
Reproduction of role structures (mutual reinforcement, role enactments (joking, thanking, admonishing)
Fragmentation vs Integration

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Org. Sciences

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