Summary: Organisational Behavior The 10Th Revised Edition

Read the summary and the most important questions on Organisational Behavior the 10th revised edition

• 2 Managing Diversity: Releasing Every Employee's Potential

• What is sexual harassment?

  Sexual herassment reflects unwanted sexual attention that creates an adverse or hostile work environment.

• 2.1.2 Affirmative Action and Managing Diversity

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• What are the three key strategies for success according to Ann Morrison (diversity expert)?

  • education
  • enforcement
  • exposure

• What does affirmative action mean?

  Affirmative action focuses on achieving equality of opportunity in an organization.

• 2.2.1 Increasing Diversity in the Workforce

• What are workforce demographics?

  Statistical profiles of adult workers.

• What do we mean when we talk about a glass ceiling?

  A glass ceiling is an invisible barrier blocking women and minorities from top management positions

• 2.2.3 The Posititive and Negative Effects of Diverse Work Environments

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• What is the information/decision-making theory saying?

  Diversity leads to better task-relevant processes and decision-making.

• What are the three positive effects of diverse work groups according to the information/decision-making theory?

  • diverse groups are expected to do a better job in earlier phases of problem-solving because they are more likely to use their diverse backgrounds to generate a more comprehensive view of a problem.
  • The existence of diverse perspectives can help groups to brainstorm or uncover more novel alternatives during problem-solving activities.
  •  Diversity can enhance the number of contacts a group or work unit has at its deposal.

• What is the demographic fault line?

  A hypothetical dividing line that splits groups into demographically based subgroups.

• 2.4 Organizational Practices Used to Effectively Manage Diversity

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• What are the eight basic responses according to Thomas for handeling any diversity issue?

  1. include/exclude
  2. deny
  3. assimilate
  4. suppress
  5. isolate
  6. tolerate
  7. build relationships
  8. foster mutual adaptation

• 3 Organizational Culture, Socialization and Mentoring

• 3.2.1 layers of organizational culture

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• What are observable artifacts?

  Artifacts consist of the physical manifestation of an organization's culture.