Attitudes and behavior - employee responses to dissatisfaction
3 important questions on Attitudes and behavior - employee responses to dissatisfaction
What are the four employee responses to dissatisfaction?
Exit: behavior directed toward leaving the organization (destructive and active) Voice: expressed through active and constructive attempts to improve conditions (constructive and active). Loyalty: expressed by passively waiting for conditions to improve (constructive and passive). Neglect: expressed through allowing conditions to worsen ( destructive and passive).
What are some more specific outcomes of job satisfaction?
it positively influenced job performance, happy workers are more likely to be productive workers. People who are more satisfied with their job also engage in more OCB (organizational citizenship behavior). Satisfied employees also increase customer satisfaction and loyalty. Also a negative relationship exists between satisfaction and absenteeism but this is moderate to weak. Also a pattern of lowered job satisfaction is a predictor of possible intent to leave and if employees don't like their work environment they'll respond somehow.
What don't managers get about job satisfaction and job dissatisfaction?
they are often unconcerned about employee job satisfaction and others overestimate how satisfied employees are with their jobs, so they don't think there is a problem when there is one.
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