Summary: Organizational Behaviour

Read the summary and the most important questions on Organizational Behaviour

• Workshop 1: Stereotypes, Prejudice and Discrimination

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• What factors are needed for stereotype threats to have a negative effect on the performance of someone? (5 bullet points) 

  • A negative stereotype of group must exist 
  • The stereotype must be relevant to the situation 
  • The testing domain must be difficult enough for there to poor performance which could be perceived as stereotype confirming 
  • It is most harmful to the people identifying with the domain and consider it important to their self-worth
  •  Stereotype must be prevalent and widely known 

• Groups and Teams (L7)

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• What are formal groups? 

  "Is defined by the organisation’s structure with designated work assignments establishing tasks"

• What are Command groups? (command groups fall under formal groups) 

  when the members of the group are led by the same leader 

• Lecture 3: Diversity in organizations

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• Which aspects do we take into consideration when evaluating people?

  - Intellectual ability (measured in IQ tests)
  -

• What are the 3 extensions of IQ?

  - Emotional intelligence
  - Cultural intelligence (how well can you adjust to a culture)
  - Complex problem-solving

• What is informational diversity?

  Underlying, less visible attributes e.g. educational background, skills, work experience, working styles.

• What is social diversity?

  Mainly visible, easily detectable differences e.g. demographic diversity.

• What are the 4 methods of shaping behaviour?

  - Positive reinforcement (providing a reward for desired behaviour (learning))
  - Negative reinforcement (removing an unpleasant consequence when the desired behaviour occurs (learning))
  - Punishment (Applying an undesirable condition to eliminate an undesirable behaviour (unlearning))
  - Extinction (withholding...

• Workshop 1 - Stereotypes, prejudice and discrimination

  This is a preview. There are 31 more flashcards available for chapter 19/09/2017
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• What is a heuristic value?

  An internal voice/dialogue that provides information. e.g. if someone says I like leprechauns, you think he's from Ireland"

• When do we fall into automated brain processes?

  When we lack time or energy to make deliberate or controlled judgements. For example wen we are:
  - Pressed for time
  - Preoccupied
  - Tired
  - Emotionally aroused.