Conflict & teams

8 important questions on Conflict & teams

What are the three types of conflicts in organizations?

  • Task conflicts = disagreements about ideas and opinions about the task being performed
  • Relationship conflicts = disagreements about personal issues
  • Process conflicts = disagreements about logistical and delegation issues

What are the three conflict styles?

  • Dual concern model
  • Concern for self
  • Concern for other

What are the five stages in the dual concern model?

  • Competing (+concern for self, -concern for other),
  • avoiding (-concern for self, -concern for other),
  • compromising (+/- concern for self, +/-concern for other),
  • accommodating (-concern for self, + concern for other),
  • collaborating (+concern for self, +concern for other)  
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Why do people want to form groups?

  • To fill social needs
  • To satisfy mutual interests
  • To achieve security
  • To fill need for self-esteem

What are the five stages of Tuckman?

  1. Forming
  2. Storming (testing leaders' policies)
  3. Norming (group cohesiveness)
  4. Performing (solving task via open communication)
  5. Adjourning (work is done)

Explain the social identity theory

This theory explains the intra- and intergroup behavior. In-group favoritism means that we favor those belonging to 'our group'. This creates an us versus them climate. The social categorization theory states that people seek to categorize themselves and others.

When examining which type of team we are dealing with, there are typically three dimensions. Which three?

  • Authority differentiation
  • Skill differentiation
  • Temporal stability

Which factors contribute to optimal team performance?

  • Information sharing
  • Trust
  • Cohesion
  • Personality: AGR + CONSC
  • Shared leadership

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