Customer discovery and validation - Paper: The Mom Test ( skim book)

5 important questions on Customer discovery and validation - Paper: The Mom Test ( skim book)

What is the goal of the mom test in general?

How to talk to customers and learn if your business is a good idea when everyone is lying to you.

What are the 3 rules of the mom test?

1. Talk about their life instead of your idea
2. Ask about specifics in the past instead of generics or opinions
about the future
3. Talk less and listen more

What are three types of bad data regarding receiving information

1. Compliments
2. Fluff (generics, hypotheticals, and the future)
3. Ideas
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How to avoid getting bad data (input)?

• Deflect compliments
• Anchor fluff
• Dig beneath opinions, ideas, requests, and emotions

What are 3 results of a good meeting?

• Facts — concrete, specific facts about what they do and why they
do it (as opposed to the bad data of compliments, fluff, and
opinions)
• Commitment — They are showing they’re serious by giving up
something they value such as meaningful amounts of time,
reputation risk, or money
• Advancement — They are moving to the next step of your real-world funnel and getting closer to a sale

The question on the page originate from the summary of the following study material:

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