Extra subject: IT Outsourcing (ITO) - ITO Software Development VS Infrastructure Management
3 important questions on Extra subject: IT Outsourcing (ITO) - ITO Software Development VS Infrastructure Management
Describe the characteristics of Software Development
- Application development encapsulates three types of activities:
- aimed at creating enhanced functionality
- included the integration, detailed design, implement and management service
- deployment services provided to support the implementation and rollout of new applications
- Application development is mainly a project-based activity, resulting in the timely completion of project deliverables at dominant service level
Describe the characteristics of Infrastructure Management
- Infrastructure management can be defined as preventative and remedial services that physically repair or optimize computing and communications hardware.
– technical troubleshooting and assistance for set-up and all fee-based hardware warranty upgrades.
– telephone and online troubleshooting, installation assistance and basic usability assistance
– operational services, application management services and helpdesk management services are considered part of infrastructure management
- Infrastructure management in offshore outsourcing relationships consist mainly of continuous services with stable requirements
Give three reasons to explain why IT is a special topic in outsourcing (i.e. purchasing management) (previous exam question)
- Technology uncertainty
- Hidden costs
- ITO remains controversial due to the unforeseeable success or failure
- Hidden costs
- ITO remains controversial due to the unforeseeable success or failure
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