Outsourcing and risk management

4 important questions on Outsourcing and risk management

What are the three phases in the outsourcing process?

  1. Strategic phase
  2. Transition phase
  3. Operation phase

What are the core elements of the transition phase?

  1. Scope of services
  2. term of the agreement
  3. rates, fees, incentives
  4. conflict resolution
  5. communication
  6. management and control
  7. Other

What are the main risks of outsourcing?

  1. Technical risks
  2. Commercial risks
  3. Contractual risks
  4. Performance risks
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What are the critical succes factors of outsourcing?

  1. Understanding company goals and objectives
  2. A strategic vision and plan
  3. Selecting the right vendor
  4. A properly structured contract
  5. Open communication
  6. On-going management of the relationship
  7. Senior executive support and involvement
  8. Careful attention to personnel issues

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