VI.Beulen, E., Van Fenema, P., & Currie, W. (2005)

4 important questions on VI.Beulen, E., Van Fenema, P., & Currie, W. (2005)

What are the 3 types of service providers?

  1. Captive service providers
  2. Native service providers
  3. Foreign service providers

What are the two categories that van Beulen describes?

  1. application development
  2. infrastructure management

What are the potential risks of IT outsourcing?

  1. Cultural (A)
  2. Language and communication (A)
  3. different timezones (A)
  4. managing scope changes (A)
  5. Human capital (A)
  6. rotating onshore resources (I)
  7. infrastructure (I)
  8. Security and privacy (-)
  9. knowledge transfer (I)
  10. understanding of business processes of service recipient (A)
  11. geopolitical risks (I)
  12. Size of the offshore outsources IT services (A)
  13. Length of the contract (I)
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What are the risks avoiding strategies (BEULEN)?

  1. Global certificated process
  2. Global tooling
  3. Communication facilities
  4. Reliable local partners
  5. Standardized service levels
  6. Contract management

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