VI.Beulen, E., Van Fenema, P., & Currie, W. (2005)
4 important questions on VI.Beulen, E., Van Fenema, P., & Currie, W. (2005)
What are the 3 types of service providers?
- Captive service providers
- Native service providers
- Foreign service providers
What are the two categories that van Beulen describes?
- application development
- infrastructure management
What are the potential risks of IT outsourcing?
- Cultural (A)
- Language and communication (A)
- different timezones (A)
- managing scope changes (A)
- Human capital (A)
- rotating onshore resources (I)
- infrastructure (I)
- Security and privacy (-)
- knowledge transfer (I)
- understanding of business processes of service recipient (A)
- geopolitical risks (I)
- Size of the offshore outsources IT services (A)
- Length of the contract (I)
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What are the risks avoiding strategies (BEULEN)?
- Global certificated process
- Global tooling
- Communication facilities
- Reliable local partners
- Standardized service levels
- Contract management
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