Buying facility services
5 important questions on Buying facility services
How to improve customer orientation?
2. Assess internal customer satisfaction
3. Target setting
4. Involve relevant customers
5. Develop a sourcing plan
What is the purchasing process for services?
2. Throughput specification: focus on supplier processes
3. Output specification: focus on functionality
4. Outcome specification: focus on economic value customer
How to specify a service?
-throughput: specification of the process needed to produce the service
-Output/Oucome: buyer is explicit in terms of results which need to be accomplished by the provider resulting e.g. service level agreemtns
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What are the different contracts for services?
-KPI's"have to be creating using SLA's
-Periodic assessment: and evaluation by buyer or 3rd party
What is the post-contractual stage?
-Interaction between supplier and organization determines succes of the contract
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
