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Using knowledge and learning to improve quality and safety

6 important questions on Using knowledge and learning to improve quality and safety

What is the difference between organizational learning and learning organization?

Organizational learning = the process of creating retaining and transferring knowledge within an organization

learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself

What is the conscious competence learning model?

Unconscious incompetence

je weet niet dat je niet weet hoe je iets moet doen

conscious incompetence -> learning!

je weet dat je niet weet hoe je iets moet doen en het stoort je
if you want to change people create conscious incompetence

conscious competence

je weet dat je weet hoe je iets moet doen en dat het moeite kost
learning process (people told you how you can do something better)
vb: voor het eerst nieuwe taal spreken

unconscious competence

je weet hoe je iets moet doen and it is second nature, you rock at it

What is Tacit VS explicit knowledge concept?

Learning on how to drive a car (manual) and experience

explicit knowledge

data
information
documents
records, files

tacit knowledge -> extremely important in healthcare = knowledge you can't copy

experience
thinking
competence
committent

What is Nona's model of knowledge?

Socialization is important for learning -> you see you somebody does something, copy it

Externalization -> tacit knowledge make it explicit

Combination -> different kinds of explicit knowledge

Internalization -> conscious competence to unconscious competence stage (based on expierence)

What is Kolb's learning style model?

How learning the process of learning

You can start everywhere

related to plan-do-study-act thing

What is Agyris and Schon Single and double loop learning process model

Singe loop learning = by repitition you'll become better

Double loop learning = not only about small changes but also reflecting on am I doing the right things (more abstract)

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Quality and Safety

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