Total quality management - Definition and principles of TQM
3 important questions on Total quality management - Definition and principles of TQM
What are the common dimensions in all TQM definitions? (8)
- Top management commitment and leadership
- Planning and organization
- Use of tools and techniques
- Education and training
- Employee involvement
- Teamwork
- Measurement through indicators
- Feedback and cultural change
What are the basic principles of TQM
* ethical and social approach
* strategic approach to value creation
* customer approach
* leadership and top management commitment
* global and horizontal vision of management
* people and their competences development approach
* cooperation approach
* learning and innovation approach
What tasks are covered by TQM?
- Defining an organization's quality goals within the framework of its mission, vision and competitive priorities
- Developing and organization's quality strategy within the framework of its global strategy
- Deploying quality strategy (planning and resource allocation)
- Designing the organization regarding quality (organization chart, responsibilities)
- Establishing the MSs of the organization (documentation)
- Promoting quality culture within the organization (leadership, structure, HR management)
- Verifying the efficacy of decisions and actions taken, evaluating results and establishing corrective measures
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