Introduction to quality - The characteristics of quality
3 important questions on Introduction to quality - The characteristics of quality
What can be described as the extent to which the design reflects a product or service that satisfies customer needs and expectations and regulatory requirements?
Quality of design
What can be described as the extent to which the product or service conforms to the design standard?
Quality of conformance
What can be described as the extent by which the user is able to secure continuity of use from the product or service?
Quality of use
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