Stage 2: Resolving Customer Problems - Being Fair with Customers
4 important questions on Stage 2: Resolving Customer Problems - Being Fair with Customers
What are the typical forms of compensation?
- Refunds
- Credits
- Correction of charges
- Repairs
- Replacements (either singly or in combination).
What is the driving force behind unfair assessments?
What does fair interpersonal behavior involve?
- Demonstrating politness, concern, and honesty
- Providing an explanation for the failure
- Making a genuine effort to resolve the problem.
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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Because of StudySmart, things are going well in many ways. Before, I always had study stress and no time for anything. Now I feel calm and confident (because of the program). I used to score a B, now I usually score an A or A+.
Hey Chris, I really want to thank you very much for developing the platform, I usually got around C for my exams, now I scored an A+, an A and a A- !!
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Students that study with Study Smart get better grades. The system applies all the learning methods in such a way that both well-performing students and students who struggle perform much better.
Hi Chris, I would like to thank you very much. Last year I scored C on a course, and this year I got an A+ thanks to your method! Thank you very much!
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What are the 2 reasons why it is difficult for employees to be polite and to try to resolve the problems?
- Customers often enter the complaint process in an angry mood. Considerable skill is required to defuse the anger and address the problem.
- Employees often lack the authority to take care of the problem. The situation is frustrating for the customers and employees alike, particularly when the customer expects immediate action.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
