Linking Recovery to Profits
3 important questions on Linking Recovery to Profits
What does the profit-chain concept argue?
How can the impact of service recovery be traced?
How does service recovery affect the employees involved?
- Customers who found the service recovery handled fairly commented that the employee was concerned about the problem, eager to help, and happy that the complaint was resolved to the customers' satisfaction.
- When customers indicated that they found the complaint handled unfairly, employees were frequently observed to be rude and defensive, indifferent to providing assistance, and increasingly angry as the dispute progressed.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
![Trustpilot Logo](/images/design_2020/lp/clp-trustpilot-en.png)