Test questions Revenue Management

13 important questions on Test questions Revenue Management

Q1)Explain the differences between budgeting and forecasting, and provide an example

Budgeting quantifies the expectation of revenues that a business wants to achieve for a future period, whereas financial forecasting estimates the number of revenues that will be achieved in a future period
Buget: long term- does not change-target
Forecast: short term- constantly changes- expected

Q2)Your hotel has a total of 280 rooms,  but this Saturday the demand is surpassing by 12 rooms, as the revenue manager you will have to reject these extra 12 rooms. Explain if this is an example of constrain or unconstrained demand

Contrained demand

Q3)Name and explain three performance indicators used for forecasting

RevPAR: It indicates how much revenue a hotel has made within a certain period of time
OCC: It is an indicator that shows the percentage of rooms being sold for.a certain period of time
CXL: It is an indicator that shows the percentage if rooms cancelled for a certain period of time
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Q4)In the case of low demand, which measures can be taken to maximize your hotel revenue (name three examples)

Attract customers that are price sensitive, open discount rate, flexible conditions.

Q5) In the case of high demand, which measures can be taken to maximize your hotel revenue ( name three examples)

Attract customers that are not price sensitive, apply strict restrictions, close discount rates

Q7)What do IDS and GDS stand for? Provide examples and briefly explain their business model

IDS (Internet Distribution System) Booking.com, B2C business model: wholesaler or travel agent in between)
GDS (Global Distribution System) Amadeus, B2B business model: directly to customers

Q8) Name four factors that can affect the elasticity of the demand

1) Necessity or luxury products
2) Availability of substitutes
3) Time factor
4) Consumers' budget

Q9) Explain the importance to know the characteristics of your market segment in revenue management

In order to know the willingness to pay for product and service

Q10) Define the term overbooking, and provide an example

It is a strategy when the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale for the same period

Q11) Explain what STAR report is, and name the KPIs given in the report

A benchmark used to evaluate a hotel's performance against its competitive set. KPI: OCC, ADR, and RevPAR

Q12) According to ARI index in Appendix 1, can it be said that we are doing better than our competitors

No, indicator is below 100

Name 1 other distribution channel Anne could use und explain why

Referral site because it provides an overview to guests of all prices found for a certain product

Name one advantage and one disadvantage of IDS

Advantage: reaching broad market, various third parties have your product on sale. Disadvantage: guests can easily find out if the hotels maintain price parity. Possible negative impact when not used

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