Summary: Rooms Division Management

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• 1 Hospitality

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• What are the three phases of contact between guest and hotel?

  phase 1: before the guest arrives 

  phase 2: the guest's arrival and the first five minutes 

  phase 3: the guest's actual stay 

• 3 Types of hotels and their classification

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• What are the four criteria hotels can be classified?

  -size, type of guest, or location 

  -ownership or operating agreements 

  -specific features 

  -classification by the Hotel, Restaurant and Catering Industrial Board

  
  

• What are hotels focussing on the mixed market?

  The distinction between business and tourist hotels is not so clear. Tourist hotels try to attract business guests during the low season. 

• what are proprietary chains or chains under contract?

  refers to a chain of hotels all owned by the same owner or same organization on a contract basis. 

• what are chains of independent hotels that have entered into a collaborative agreement?

  these hotels operate independently of one another

• what are the five groups of hospitality business?

  1. beverages sector 

     -café/bar 

     -rest of beverages sector 

  2. fast food sector 

  3. restaurant sector 

  4. catered company restaurants 

  5. hotel sector 

• describe hotel Garni

  is a breakfast-only hotel and provides accommodation with or without breakfast 

• describe hotel-café-restaurant

  combination of accommodation, beverages, and meals 

• what is The International Hotel & Restaurant Association (IH&A)? 

  they are developing one common European hotel classification system which can serve as a quality indication for all countries in the European Community. 

• 4 The Rooms Division

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• What does RDM organizes? 

  RDM organizes the letting of the hotel's rooms and everything directly or indirectly connected with this.