Process discovery - Discovering processes with Blueworks Live - Defining the business case

7 important questions on Process discovery - Discovering processes with Blueworks Live - Defining the business case

Why is a business case important for a BPM project?

To justify the continued investment in analysis and the transition to plan and charter a BPM project.

What are the benefits of a clear objective definition of critical success factors?

That projects are more likely to get funded, staffed, and deliver successfully on those successfactors

What is included in the description of the critical success factors?

The sensitivity to time, cost and scope.
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What is a KPI?

A KPI is a quantifiable measurement that tells us what to measure and the unit of measure.

What is included in an SLA in IBM BPM?

A trigger and a consequence.

What cost should you consider for building your ROI case?

  • Software licences
  • Hardware and infrastructure
  • Training
  • Delivery(development, test, and deploy)
  • Process owner and SMEs participation

How can the gains in the ROI case be defined?

By reformulating the pain points into a value statement with anticipated gain.

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