Discovering processes with Blueworks Live - Defining the business case - Identifying business pain points

7 important questions on Discovering processes with Blueworks Live - Defining the business case - Identifying business pain points

Where are business pain points used for?

To build the business case for improvement

How can all business pain be summarized?

As experiencing a lack of agility.

What are the three areas of business pain?

  • Visibility pain
  • Management pain
  • Continuous improvement pain
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What is the key to understanding business pain?

By recognizing that with visibility and control we can manage our business.

What does pain as expierenced by lack of visibility mean?

That we are unable to respond to events or changing business conditions at all, or not until after the opportunity has passed.

Why is visibility pain the most difficult to identify and define?

Due to the inherent nature of the pain being invisible.

What does business monitoring pain mean?

That while we may be aware of a problem or changing condition, we do not have the tools to take decisive action.

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